In the news article "Air passengers call 911 after delayed flights in Canada", Rozina Sini (2017) reports that there were two Air Transat flights was changed the route to land at Ottawa Airport because of the bad weather. This situation caused passengers trapped in the cabins for more than five hours without air conditioning, food, and water. One passenger, a child, felt sick due to the heat. After some passengers called the emergency service and requested help, someone had uploaded a video on social media. It made a pilot displeased. This became a critic on the internet that the passengers had the right to call emergency service and able to choose to deplane or stay in the cabin. Also, there was an argument about who should take a responsibility on the incident between Air Transat Airline and Ottawa Airport.
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My response
Speaking from a passenger side, I believe that people expect to receive a nice service when they choose to take flights with any airline, for example, kindly welcome boarding, comfortable seats, and security. But after I finished reading this article, I feel that what Air Transat Airline decided to do with the passengers was not proper. Imagine hundred of people stuck in a cabin for over five hours without air conditioning, that must be terrible situation that I would never want to face. Of course, making a decision to divert the flight and land at another airport because of the bad weather was a right to do, but locking all passenger in the plane with no air conditioning was not. According to the news, obviously, the airline did have another solution to solved the problem. The pilots or cabin crews could disembark all passengers to wait inside the concourse, where was much more comfortable, until they could take off again. The spokesperson for Ottawa International Airport Authority also said the same thing that the airport was ready to provide assistance for the passengers, but they unable to contact the aircrew.
I had several air travel experiences, none of them was bad. My best flight I impressed was the Thai Airways flight from Denmark to Bangkok when I was a teenager. It was a twelve-hour long flight, so I was tired. But with kindly service from flight attendants, it made me feel much better. After the plane landed, one of the flight attendants had helped me brought my stuff down from the shelves. As we know, that was not her responsibility to do that, but she did. I presume it was because I looked young and small. By the time I stepped off the cabin, she also gave me a small gift - a chess board. Even though I cannot play it, I still keep it safely because it reminds me of the good time.
Personally, I think that the aircrews of any airline should pay more attention to passengers as they are customers because if they feel impressed with the airline service, they will want to continue choosing the same airline next time. It is a way of buying trust from customers.
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My question for readers
How is your experience with air travel? What would you do if you were on the incident in this news?
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- Sini, R. (2017, August 2). Air passengers call 911 after delayed flights in Canada. BBC News. Retrieved from http://www.bbc.com/news/world-40801927








